1. Information We Collect
Healthcare Business Connection LLC ("HBC," "we," "us," or "our") may collect information you provide directly, including your name, email address, telephone number, organization details, professional information, application materials, and the contents of messages or requests you submit through this website.
We may also collect information automatically when you use the website, such as your IP address, browser and device information, pages viewed, referring pages, approximate location, and information about how you interact with the website. We use cookies or similar technologies only as reasonably necessary to operate, secure, understand, and improve the website.
Please do not submit protected health information (PHI), patient records, or other sensitive clinical information through a general website form.
2. How We Use Information
We use information to respond to inquiries, provide requested information, communicate about services, schedule conversations, administer recruiting activities, evaluate applications, maintain and improve our website, protect the security of our systems, prevent misuse, and meet legal, regulatory, accounting, and operational obligations.
We may combine information collected through the website with information you provide through other legitimate HBC business interactions when reasonably necessary for these purposes.
3. SMS and Text Messaging Privacy Disclosure
When you voluntarily opt in to HBC text messaging, you consent to receive text messages regarding the purposes identified at the time of consent, which may include appointment reminders, billing updates, service notifications, and marketing communications. SMS consent is optional and is not a condition of purchasing goods or services or obtaining assistance from HBC.
SMS Consent, Frequency, and Charges
Message frequency varies based on your communications with HBC and the services you request. Message and data rates may apply depending on your wireless carrier and mobile plan.
You may opt out at any time by replying STOP to an HBC text message. Reply HELP for help or contact us at support@healthcarebusinessconnection.com or 832-304-2007. HBC will process an opt-out request and stop sending messages to the applicable mobile number, subject to limited administrative communications needed to confirm or administer the request.
SMS Information We Collect and Use
We may collect your mobile number, name and contact information, the type of messages authorized, the date, time, method, and source of consent, the consent language presented, records of messages sent and received, and STOP, HELP, or re-enrollment requests. We use this information to send the messages for which you consented, respond to HELP requests, process opt-outs, maintain consent and compliance records, secure our communications systems, and comply with applicable law, carrier requirements, and messaging registration requirements.
SMS Information Sharing
HBC does not sell, rent, or share SMS opt-in information, consent records, or mobile numbers with third parties or affiliates for their own marketing purposes. HBC may allow service providers to access this information only as necessary to provide, secure, administer, or support services to HBC. Those service providers may not use HBC SMS opt-in information for their own marketing or promotional purposes.
HBC may use communications platforms, including RingCentral, to transmit messages and administer HELP, STOP, delivery, security, and compliance functions. These providers receive only information reasonably necessary to perform their services and handle it under their applicable privacy notices, contracts, and security obligations.
4. How We Share Information
We may share information with vendors and service providers that host, secure, maintain, analyze, communicate through, or otherwise support our website and business systems. We may also share information when reasonably necessary to comply with law, respond to lawful requests, protect the rights and safety of HBC or others, investigate fraud or misuse, or support a merger, acquisition, financing, reorganization, or sale of assets.
No Sale of SMS Opt-In Information
We do not sell SMS opt-in information, consent records, or mobile numbers. We do not share SMS opt-in information or consent records with third parties or affiliates for their own marketing purposes. Access by a service provider is limited to what is needed to provide services to HBC and does not authorize independent marketing use.
5. Healthcare and Protected Health Information
HBC provides business operations support to healthcare organizations, but this public website is not a patient portal and is not intended for submitting PHI. Do not use website forms to send patient names, diagnoses, medical records, insurance information, or other PHI.
When HBC handles information for a client under a separate agreement, that agreement and any applicable business associate agreement govern the parties' responsibilities for that information. This policy does not replace those agreements.
6. Data Security
HBC uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, and disclosure. No website, transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
7. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and recruiting records, administer communications, resolve disputes, protect our interests, and comply with legal, regulatory, carrier, and contractual obligations. SMS consent and opt-out records may be retained for at least four years after the later of the consent date, last message, or opt-out date unless a longer period is required or appropriate.
When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable retention and information-security procedures.
8. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or information about the personal information we maintain about you. You may also have the right to object to or limit certain processing. To make a request, contact us using the information in Section 16. We may need to verify your identity before completing a request and may retain information where permitted or required by law.
9. Marketing Communications
We may send business or service-related communications that you request or that are necessary to administer a relationship with HBC. You may unsubscribe from promotional email communications by following the instructions in the message or contacting us. Opting out of marketing does not stop transactional, service, recruiting, security, or legal communications.
10. Employment and Career Information
If you apply for a position, we collect the information you provide in your application, resume, cover letter, and related communications. We use it to evaluate qualifications, communicate about the recruiting process, maintain recruiting records, and meet legal obligations. We may share application information with service providers that support recruiting and with personnel who have a business need to review it.
11. Children's Privacy
This website is intended for adults and business users. HBC does not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the website, please contact us so we can review and delete it when appropriate.
12. Third-Party Websites and Services
The website may link to third-party websites, maps, communications platforms, social networks, or other services. HBC does not control those services and is not responsible for their content, security, or privacy practices. Review the privacy notice of each third party before providing information to it.
13. Do-Not-Track Signals
Some browsers offer a Do-Not-Track setting. Because there is not yet a consistent industry standard for responding to these signals, our website may not respond to them. You can manage cookies and similar technologies through your browser settings.
14. International Visitors
HBC is based in the United States and our website and services are directed to users in the United States. If you access the website from another country, your information may be transferred to, stored in, or processed in the United States and may be subject to United States law.
15. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, services, technology, or legal requirements. We will post the updated policy on this page and revise the Effective Date. Your continued use of the website after an update means the updated policy applies to your use of the website.
16. Contact Us
For questions, requests, or concerns about this Privacy Policy or HBC's information practices, contact Healthcare Business Connection LLC:
Healthcare Business Connection LLC20333 TX-249, Suite 200, Houston, TX 77070Email: support@healthcarebusinessconnection.comPhone: 832-304-2007